Effective Date: 02/09/2026

Last Updated: 02/10/2026

Our Promise

Elizabeth paints quiet places. We want the work to bring that same quiet into your home. If a piece arrives and it is not right for you, tell us and we will look after it.

Every print is made to order for you, so please read the conditions below before you buy.

1. Return Window

You have 14 days from the date of delivery to tell us you would like to return an eligible item.

To start a return, email [email protected] or call (778) 870-2455 with your order number and the reason for the return. Do not ship anything back before we confirm the return in writing. Returns sent without prior authorization may not be accepted.

Once we authorize the return, you have 14 days to ship the item back to us.

2. Condition of Returned Items

To be accepted, an item must be:

In its original, unused condition

In its original packaging, including any protective corners, wrap, and box

Complete, including the certificate of authenticity where one was supplied

Items that arrive back damaged because they were poorly packed cannot be refunded. Please pack the work as carefully as we packed it for you.

3. What Can and Cannot Be Returned

Eligible for return within 14 days of delivery:

Standard size canvas prints

Fine art posters

Art cards and card packs, unopened

Not eligible for return, except where damaged or defective:

Original paintings

Oversized or custom size prints

Items marked final sale or clearance

Gift cards

Digital downloads, including the free bookmark

Original paintings are unique works. If you are considering an original, contact us first and we will send additional photographs, dimensions, and details so you can buy with confidence.

4. Return Shipping Costs

Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect.

Returns from within Canada: ship by a trackable method of your choice.

Returns from the United States: must be shipped back using FedEx with tracking, and marked as a return of Canadian goods so that no duties are charged on re-entry.

We are not responsible for returns lost or damaged in transit. Please keep your tracking number.

5. Restocking

Because every print is produced to order, an authorized return may be subject to a restocking fee of up to 20 percent, or may be issued as store credit, at our discretion. Where a fee is applied, we will tell you the amount before you ship the item back.

Any amount retained can be applied as credit toward a future purchase if you prefer.

6. Refunds

Once your return arrives and passes inspection, we issue your refund within 5 to 10 business days to the original payment method. Your bank or card issuer may take a further few business days to post it.

Original shipping charges, where paid, are not refunded except where the item was damaged, defective, or incorrect.

If more than 15 business days have passed since we confirmed your refund and you have not received it, contact your bank first, then email us at [email protected] and we will follow up.

7. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with:

Your order number

Photographs of the damage to the artwork

Photographs of the outer box and packaging as it arrived

We will replace the item or refund you in full, including shipping, at no cost to you. In most cases we will not ask you to return a damaged piece.

Keep the packaging until the claim is resolved. Carriers often require it for inspection.

8. Cancellations and Changes

Prints and posters go into production quickly. If you need to change or cancel an order, email us within 12 hours of placing it and we will do our best. Once production has begun, an order cannot be cancelled, though the standard return policy still applies once the item is delivered.

Please check your shipping address carefully at checkout. Orders returned to us as undeliverable because of an incorrect address will be reshipped at the customer's cost.

9. Shipping

9.1 Where we ship

We ship across Canada and the United States. For destinations outside Canada and the United States, contact us before ordering for a quote.

9.2 Shipping cost

Free standard shipping within Canada and the United States on eligible products. Any product not eligible for free shipping is marked on its product page.

9.3 Production time

Every print is made to order.

Canvas prints: 7-21 days business days production, plus transit

Posters: 7-21 days business days production, plus transit

Art cards: 7-21 days business days production, plus transit

Original paintings: shipped within 7-21 days business days of payment clearing

9.4 Transit time

Within Canada: approximately 2 to 6 business days after production

To the United States: approximately 2 to 6 business days after production

These are estimates, not guaranteed delivery dates. Holidays, weather, customs, and carrier delays can affect them.

9.5 Tracking

You will receive a shipping confirmation with tracking as soon as your order leaves our print partner. If tracking has not updated for several days, email us and we will chase it.

9.6 Title and risk

Title and risk of loss pass to you when the carrier delivers the item to the address you provided. Damage in transit is covered under Section 7.

9.7 Duties and taxes

Orders shipped within Canada and the United States are not subject to additional duties for the customer. For any destination outside Canada and the United States, duties, import taxes, and brokerage fees are the responsibility of the recipient.

10. Lost Packages

If tracking shows delivered but the package is not there, check with your household and neighbours and with your local carrier depot first. If it has not turned up after 3 business days, contact us and we will open a trace with the carrier. We will replace or refund confirmed lost shipments.

We cannot take responsibility for packages stolen after confirmed delivery, though we will always help you file a carrier claim.

11. Gifts

If your order is a gift, tell us at checkout and we will leave the invoice out of the box. Gift recipients returning an item receive store credit unless the original purchaser requests otherwise.

12. How to Reach Us

Maritime Seascapes

1727 - 400 Gower Point Rd, Gibsons British Columbia V0N 1V0

Email: [email protected]

Phone: (778) 870-2455

We answer messages Monday–Friday, 9am–5pm PST

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This document is provided for business use and is not legal advice. Have it reviewed by a qualified lawyer in British Columbia before publication.