Refund, Returns and Shipping Policy

Effective Date: September 18, 2026

Last Updated: September 18, 2026

Our Promise

Elizabeth paints quiet places. We want the work to bring that same quiet into your home. If a piece arrives and it is not right for you, tell us and we will look after it.

Every print is made to order for you, so please read the conditions below before you buy.

1. Return Window

You have 30 days from the date of delivery to request a return of an eligible item.

To start a return, email [email protected] or call (236) 499-3828 with your order number and the reason for the return. Do not ship anything back before we confirm the return in writing. Returns sent without prior authorization may not be accepted.

Once we authorize your return, please ship the item back to us within 14 days of that approval.

2. Condition of Returned Items

To be accepted, an item must be:

- In its original, unused condition

- In its original packaging, including any protective corners, wrap, and box

- Complete, including the certificate of authenticity where one was supplied

Items that arrive back damaged because they were poorly packed cannot be refunded. Please pack the work as carefully as we packed it for you.

3. What Can and Cannot Be Returned

Eligible for return within 30 days of delivery:

- Original works

- Standard size canvas prints

- Fine art posters

- Art cards and card packs, unopened

Not eligible for return, except where damaged or defective:

- Oversized or custom size prints

- Items marked final sale or clearance

- Gift cards

- Digital downloads, including the free bookmark

Original paintings are unique works. If you are considering an original, contact us first and we will send additional photographs, dimensions, and details so you can buy with confidence.

4. Return Shipping Costs

Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect.

Returns from within Canada: ship by a trackable method of your choice.

Returns from the United States: must be shipped back using FedEx with tracking and marked as a return of Canadian goods so that no duties are charged on re-entry.

We are not responsible for returns lost or damaged in transit. Please keep your tracking number.

5. Restocking

We don't charge a restocking fee.

6. Refunds

Once your return arrives and passes inspection, we issue your refund within 5 to 10 business days to the original payment method. Your bank or card issuer may take a further few business days to post it.

Original shipping charges, where paid, are not refunded except where the item was damaged, defective, or incorrect. Most of our items ship free, so in most cases there are no shipping charges to refund.

If more than 15 business days have passed since we confirmed your refund and you have not received it, contact your bank first, then email us at [email protected] and we will follow up.

7. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with:

- Your order number

- Photographs of the damage to the artwork

- Photographs of the outer box and packaging as it arrived

We will replace the item or refund you in full.

Keep the packaging until the claim is resolved. Carriers often require it for inspection.

8. Cancellations and Changes

Prints and posters go into production quickly. If you need to change or cancel an order, email us within 12 hours of placing it and we will do our best. Once production has begun, an order cannot be cancelled, though the standard return policy still applies once the item is delivered.

Please check your shipping address carefully at checkout. Orders returned to us as undeliverable because of an incorrect address will be reshipped at the customer's cost.

9. Shipping

9.1 Where we ship

We ship across Canada and the Continental United States. For destinations outside Canada and the Continental United States, contact us before ordering for a quote.

9.2 Shipping cost

Free standard shipping within Canada and the Continental United States on eligible products. Any product not eligible for free shipping is marked on its product page.

9.3 Production time

Every print is made to order.

- Canvas prints: 7–21 business days production, plus transit

- Posters: 7–21 business days production, plus transit

- Art cards: 7–21 business days production, plus transit

- Original paintings: shipped within 7–21 business days of payment clearing

9.4 Transit time

Within Canada: approximately 2 to 6 business days after production.

To the United States: approximately 2 to 6 business days after production.

These are estimates, not guaranteed delivery dates. Holidays, weather, customs, and carrier delays can affect them.

9.5 Tracking

You will receive a shipping confirmation with tracking as soon as your order leaves our print partner. If tracking has not updated for several days, email us and we will chase it.

9.6 Title and risk

Title and risk of loss pass to you when the carrier delivers the item to the address you provided. Damage in transit is covered under Section 7.

9.7 Duties and taxes

Orders shipped within Canada and the United States are not subject to additional duties for the customer. For any destination outside Canada and the United States, duties, import taxes, and brokerage fees are the responsibility of the recipient.

10. Lost Packages

If tracking shows delivered but the package is not there, check with your household and neighbours and with your local carrier depot first. If it has not turned up after 3 business days, contact us and we will open a trace with the carrier. We will replace or refund confirmed lost shipments.

We cannot take responsibility for packages stolen after confirmed delivery, though we will always help you file a carrier claim.

11. Gifts

If your order is a gift, tell us at checkout and we will leave the invoice out of the box. Gift recipients returning an item receive store credit unless the original purchaser requests otherwise.

12. How to Reach Us

EA Evans Art

1727 – 400 Gower Point Rd, Gibsons, British Columbia V0N 1V0

Email: [email protected]

Phone: (236) 499-3828

We answer messages Monday–Friday, 9am–5pm Pacific Time.